Frequently Asked Questions
Everything you need to know about your Rails shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically arrives within 3-5 business days. Expedited and overnight shipping options are also available at checkout for domestic orders.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as final sale cannot be returned or exchanged.
How do I care for my Rails garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions on the inner garment label. Generally, we suggest dry cleaning or hand washing in cold water and laying flat to dry.
Do you ship internationally?
Yes, Rails ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Klarna for installment-based purchases.