Returns & Exchanges

We want you to love your Rails purchase, but if you are not completely satisfied, we accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Choose Your Method

Select whether you would like to receive a refund to your original payment method, store credit, or an even exchange for a different size.

3

Print & Pack

Download and print your prepaid shipping label, then securely pack your items in the original shipping box or a similar mailer.

4

Drop Off & Track

Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing